Privacy Policy
Your privacy matters to us. This policy explains what personal information we collect, why we collect it, and how we look after it. We handle your information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What information we collect
When you contact us, book an appointment or attend the clinic, we may collect:
- Your name, phone number, email address and contact details
- Information you provide through our website enquiry form
- Appointment and booking details
- Health information relevant to your care, including your symptoms, medical history, treatment history, assessment findings and treatment notes
- Payment information and details required for private health fund or HICAPS claims
- Referral information from, or to, another treating health professional where relevant and with your consent.
Health information is sensitive information. We only collect health information where it is reasonably necessary for your care, and usually directly from you.
Why we collect this information
We collect personal and health information so we can:
- Respond to your enquiry
- Arrange and manage appointments
- Provide safe and appropriate myotherapy, remedial massage and soft tissue treatment
- Keep accurate clinical records
- Communicate with you about your care
- Process payments and private health fund claims
- Communicate with another treating or referring practitioner where appropriate and with your consent
- Meet our legal, professional and insurance obligations.
How we use and disclose your information
We use your information only for the purpose for which it was collected, or for a related purpose that you would reasonably expect.
We may disclose your information:
- To another treating or referring health professional, where this is relevant to your care and you have consented
- To private health funds or HICAPS for claiming purposes
- Where required or authorised by law
- Where necessary to prevent or lessen a serious threat to health, safety or wellbeing
- To trusted service providers who assist with our website, booking systems, email, clinical records or administration.
We do not sell your personal information. We do not use your health information for marketing.
Website enquiries
If you contact us through our website enquiry form, we collect the information you choose to provide, such as your name, email address, phone number and message. This information is used only to respond to your enquiry, unless you later become a client or give consent for another use.
Please avoid including highly sensitive medical information in the enquiry form. More detailed health information can be discussed privately during your appointment.
Storage and security
We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.
Clinical information may be stored securely in electronic form. Access is limited to those who need it for clinical, administrative or legal purposes.
We keep clinical records for the period required by law, professional standards and insurance obligations. When information is no longer required, it is securely destroyed or de-identified where appropriate.
Accessing or correcting your information
You may ask to access the personal or health information we hold about you. You may also ask us to correct information if you believe it is inaccurate, incomplete or out of date.
To request access or correction, please contact us using the details below. We may need to verify your identity before releasing information.
Questions or complaints
If you have a question or concern about how your personal or health information has been handled, please contact us first so we can respond.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.